FAQ & Site Info
Terms of Service
Shipping and Returnsin summary If the product is damaged or we sent the wrong item we will replace it with the right item, if the item is undamaged and you have not used it then we will accept it back. However on returns the cost of our shipping it to you is not refundable and the cost to ship it back is yours. Finally there is a 20% restock fee if returned. full details below
To avoid fraud and chargebacks we will only ship to the billing address on your credit card.
All prices are subject to change without any notice and we are not responsible for any typographical errors.
Damaged in Shipping
If your merchandise is damaged in shipping please save all packing material and contact us within 72 hours. E-mail us at service@imaginique-enterprises.com and include your full name, order number, and a description of the damage merchandise.
You must save all packing material in the condition which it was received.
Once you notify us of the damage, we will contact you and begin the claim process with the shipping company.
Please allow 10 business days for the shipping company to pick up the damage merchandise from you. If after 10 business days have passed and they have not picked it up, you can either keep the item or discard it. After the 10 business days are over we'll have to wait until the shipping company respond back to us in reference to your damage item/items and then we'll be able to reship another item which will take approximately 3-5 business days to complete.
Defective Merchandise:
If you receive the defective merchandise please save all packing material and contact us within 72 hours. Email us at service@imaginique-enterprises.com and include your full name and order number.
Please allow 1-3 business days for the shipping company to pick up the defective merchandise from you. If after 1-3 business days have passed and they have picked it up, please contact us. After the 1-3 business days are over we'll have to wait until the shipping company respond back to us in reference to your defective item/items and then we'll be able to reship another item which will take approximately 3-5 business days to complete.
If we made a 3 delivery attempt and the package was not ready on the 3rd attempt, the customers are liable to send the item back to us at their cost.
Back Orders
Back order Que it means that due to the high sales volume on some of your item/items which you have bought, we are currently out of stock at that time. Please allow 30 days for your item/items to be shipped. Once item or items are placed on back order, we cannot cancel until the 30 days have been fulfilled.
Wrong Item Shipped
If you receive the wrong merchandise please save all packing material and contact us within 72 hours. Email us at service@imaginique-enterprises.com and include your full name and order number. You must save all packing materials in the condition which it was received. Once you notify us of the wrong merchandise, we will contact you and begin the reshipping process with our shipping company.
Do not send us back merchandise without our approval. You must obtain a Return Authorization Number (RA#) before attempting to return any merchandise to Imaginique Enterprises. Any package received without a valid RA# will be returned to the sender at sender's cost.
To obtain an RA# please email us at service@imaginique-enterprises.com. A customer service representative will give you an RA# that must be clearly indicated on the outside of the return parcel, as well as on any included paperwork.
We are not obligated to accept any returns of product submitted more than 72 hours after the products have been delivered to the customer.
If we made a 3 delivery attempt and the package was not ready on the 3rd attempt, the customers are liable to send the item back to us at their cost.
Shipping Policy
The majority of orders ship within 1-3 business days. All products are shipped within 7 business days from the time an order is placed on our web site. Estimated ship time appears below each product description.
When a single order contains multiple items, the item with the longest estimated ship time will impact time of shipment. Multiple items in a single order may ship in separate boxes.
Note that ship time estimates do not include transit times. Your order transit time is determined by the shipping method you specify during checkout, and by the distance between your address and our order fulfillment centers.
There are some situations where we will ship your order, in full or in part, from a secondary fulfillment center. Your entire order will most often ship from our main center; however, should a portion of your order be shipped separately, you will be notified with multiple tracking numbers and information.
Our Shipping Department
We have gone to a great extent to ensure that every order is processed with accuracy and efficiency. Our website is fully integrated with our shipping department providing every customer with the following...
• If not free shipping we provide *Low Shipping Cost*
Unlike vendors that charge exorbitant shipping rates, all of our customers pay low accurate shipping rates on their order.
• *Status Updates*
From the time an order is placed, to the time an order ships, our customers receive e-mail status notifications every step of the way
• *Tracking Information*
Our customers are sent tracking numbers and information for all orders
• *Quality Control*
Prior to shipment, all orders undergo inspection to ensure merchandise matches order and are not defective
• *Knowledgeable Shipping Department*
Our experienced team knows our product line and understands the importance of safely presenting these products to our customers. Special care is taken to use proper packing materials and procedure